Sichmo Data Deletion Policy

Effective Date: 03-02-2025

At Sichmo, we are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Data Deletion Policy outlines how we handle the deletion of personal data across all three of our apps: Sichmo Customer App, Sichmo Provider App, and Sichmo Admin App.

1. Data We Collect

We collect personal information necessary for the functioning of our apps, including but not limited to:

• Name, email address, phone number
• Service-related data (e.g., service type, job history, ratings)
• Location data for job scheduling and navigation
• Payment and billing information

2. Data Deletion Requests

Users (whether customers or service providers) can request to delete their personal data from our apps at any time. Deletion requests can be made by:

• Email: Send a request to sichmomobile@gmail.com with the subject line "Data Deletion Request."
• In-App: Navigate to the app’s settings and choose the option to request account deletion.

Once a data deletion request is submitted, we will verify your identity to ensure the request is legitimate. You may be asked to provide additional information to confirm your request.

3. Types of Data Deletion

• Account Deletion: All personal information associated with your account (including job history, ratings, and payment details) will be permanently removed.
• Service History Deletion: If you wish to retain your account but delete certain service history data (such as past jobs), we will comply with your request and remove this data while preserving your account.

Please note that after account deletion, your access to the Sichmo services will be revoked, and you will no longer be able to use the platform unless you create a new account.

4. Retention of Data

Even if you request account deletion, we may retain certain data for legal, security, or administrative purposes, such as:

• To comply with legal obligations
• To resolve disputes or enforce our terms of service
• For accounting or tax purposes

This data will be retained for a limited period, as required by law or necessary to fulfill our obligations.

5. Data Deletion Process

Once your deletion request is verified:

• For Customers: Your account will be deactivated and all associated data, including service history and personal details, will be removed.
• For Providers: Your account will be deactivated, and your personal information, job history, earnings data, and ratings will be permanently deleted.

Data deletions are processed within [30 days] from the request date. However, this may vary based on specific circumstances and legal requirements.

6. Third-Party Service Providers

Some of your data may be shared with third-party service providers (e.g., payment processors, cloud services) in order to facilitate the services we offer. If your data has been shared with such third parties, we will notify them of your deletion request. While we will make reasonable efforts to ensure third parties comply, we cannot guarantee the deletion of data held by them.

7. Exceptions

Certain data may not be eligible for deletion if required for:

• Compliance with legal or regulatory requirements
• The protection of our legitimate business interests
• Dispute resolution

8. Changes to This Policy

We may update this Data Deletion Policy from time to time. Any changes will be reflected in the updated policy posted on our website and within the apps. Please review this policy regularly to stay informed about how we handle your data.

9. Contact Us

If you have any questions or concerns about our Data Deletion Policy, or if you wish to submit a data deletion request, please contact us at:

Email: sichmomobile@gmail.com

Thank you for using Sichmo!