Sichmo Terms and Conditions

Effective Date: 03-02-2025

Welcome to Sichmo! By using our mobile applications (Sichmo Consumer App, Sichmo Provider App, and Sichmo Admin App) and services (collectively referred to as the "Services"), you agree to abide by the following Terms and Conditions ("Terms"). Please read these Terms carefully before accessing or using our Services.

By downloading, accessing, or using the Sichmo apps, you agree to be bound by these Terms and all applicable laws and regulations. If you do not agree to these Terms, you are not authorized to use our Services.

1. Introduction

Sichmo is a platform that connects users (consumers) with service providers for various household and business services, including plumbing, electrical work, home cleaning, appliance repair, and more. Sichmo allows users to book services and manage their interactions with service professionals through the Sichmo Apps.

2. Eligibility

• Consumers: You must be at least 18 years old to use the Services and create an account.
• Service Providers: You must be a qualified and licensed professional (where applicable) to offer services via the platform. By using the Provider App, you represent that you meet all necessary requirements to provide services in your chosen categories.

3. Account Registration

To use the Services, you must create an account by providing accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials (username and password), and you agree to notify us immediately of any unauthorized use of your account.

Consumers: You are responsible for ensuring that the details of your service request (location, service description, etc.) are accurate.

Service Providers: You are responsible for ensuring that your profile and service listings are up to date, and that you possess the appropriate licenses and certifications required to provide your services.

4. Services Provided

Sichmo offers a platform where consumers can request various types of services, and providers can offer those services. The specific services available may vary by region. Sichmo only facilitates the connection between consumers and service providers and does not provide the actual services itself.

5. Booking and Payment

• Consumers: When you request a service, you agree to the service price quoted by the provider or based on the platform's estimates. Payment will be processed through the app.
• Service Providers: Service providers agree to fulfill the services requested and receive payment through the platform’s payment system. Providers will be responsible for any applicable taxes on their earnings.

Sichmo reserves the right to change or update service fees, taxes, and payment policies at any time, subject to notice via email or in-app notifications.

6. Service Provider Obligations

Service providers are responsible for:

• Providing high-quality, professional services to customers.
• Ensuring that they meet all necessary legal, professional, and safety requirements to offer the services they provide.
• Communicating promptly and professionally with customers.
• Respecting scheduled appointment times and keeping customers informed of any delays or issues.
• Maintaining the confidentiality of any information obtained during service engagements.

7. Consumer Obligations

Consumers are responsible for:

• Providing accurate and complete information about the service needed.
• Providing clear access to the service area, as required by the provider.
• Making timely payments for the services rendered.
• Communicating any changes or cancellations to the provider as soon as possible.

8. Cancellation and Refunds

• Cancellation: Consumers can cancel a service request at any time before the service provider arrives. If a provider cancels a job, the consumer will be notified and may receive a refund or reschedule the service.
• Refunds: Refund requests are subject to the conditions outlined in the Refund Policy. Sichmo will consider refund requests based on service satisfaction and service provider performance.

9. Ratings and Reviews

Consumers can rate and review service providers based on their experience. Service providers can also rate customers. Reviews must be respectful and based on the actual experience. Sichmo reserves the right to remove reviews that violate our terms, including but not limited to those that contain offensive language, discriminatory remarks, or illegal content.

10. Privacy and Data Protection

Your privacy is important to us. By using the Sichmo Services, you agree to our Privacy Policy, which explains how we collect, use, and protect your personal data. You consent to the collection of your data for the purpose of providing and improving the Services.

11. Prohibited Activities

Users of the Sichmo platform (consumers and providers) agree not to:

• Use the Services for illegal, fraudulent, or harmful purposes.
• Engage in harassment, abuse, or other disruptive behaviors.
• Attempt to manipulate ratings, reviews, or feedback.
• Attempt to circumvent the payment system or the Sichmo platform for direct transactions outside the app.
• Violate any laws or regulations related to service provision, including licensure and insurance requirements.

12. Limitation of Liability

Sichmo acts solely as a platform to connect consumers with service providers. We are not responsible for the actions or omissions of service providers. While we make efforts to ensure that service providers are qualified, we do not guarantee the outcome of any services provided. To the fullest extent permitted by law, Sichmo is not liable for any direct, indirect, incidental, or consequential damages resulting from the use of our Services.

13. Indemnification

You agree to indemnify, defend, and hold harmless Sichmo, its affiliates, officers, employees, and agents from any claims, damages, liabilities, and expenses (including legal fees) arising from:

• Your use of the Services.
• Any violation of these Terms.
• Any action or inaction by a service provider or consumer, including negligence or breach of contract.

14. Termination

Sichmo reserves the right to suspend or terminate your access to the platform at any time, without notice, if we believe you have violated these Terms or if your account is inactive for an extended period. Service providers may also have their accounts terminated for failing to meet quality or legal standards.

15. Changes to These Terms

Sichmo reserves the right to modify or update these Terms at any time. Any changes will be posted on our website or within the app, and the revised Terms will be effective as of the date indicated. It is your responsibility to review these Terms periodically to stay informed about any changes.

16. Governing Law

These Terms are governed by the laws of [Insert Jurisdiction], without regard to its conflict of laws principles. Any disputes arising from these Terms will be resolved in the competent courts of [Insert Location].

17. Contact Us

If you have any questions or concerns about these Terms or need support, please contact us at:

Email: sichmomobile@gmail.com