Sichmo Refund Policy
Effective Date: 03-02-2025
At Sichmo, we are committed to providing high-quality service and customer satisfaction. In the event that you are not completely satisfied with a service, our Refund Policy outlines the conditions under which you may be eligible for a refund, as well as the steps to follow.
1. Refund Eligibility
Refunds will be considered under the following circumstances:
- Service Cancellation: If you cancel a service request before the service provider has begun the job, you may be eligible for a full refund.
- Service Dissatisfaction: If the service provided is incomplete, subpar, or not in line with what was agreed upon, you may be eligible for a refund or partial refund, based on the nature of the complaint.
- Overcharging: If there has been an error in pricing or billing, you are entitled to a full refund of the overcharged amount.
- Non-Delivery of Service: If a provider fails to show up for a scheduled appointment or completes the job in a manner that is deemed unacceptable, you may request a refund.
2. Non-Refundable Conditions
Refunds will not be issued under the following circumstances:
- If the service was completed satisfactorily and you simply change your mind after the service is rendered.
- If the cancellation or dissatisfaction occurs due to issues outside the control of the service provider (e.g., customer availability, incomplete information provided by the customer).
- If there is a delay due to external factors (e.g., weather conditions, traffic, etc.), but the service provider still attempts to fulfill the service.
3. How to Request a Refund
To request a refund, please follow these steps:
- Contact Support: Reach out to our customer support team at sichmomobile@gmail.com or through the in-app support feature within [X] days of the service completion or issue arising.
- Provide Details: Include your booking reference number, a brief description of the issue, and any relevant supporting documents (e.g., photos, chat history, invoices).
- Review Process: Our team will review your refund request, investigate the issue, and get back to you within [X] business days.
- Decision: If your refund request is approved, the amount will be credited to your original payment method. If it is denied, we will provide a clear explanation of the decision.
4. Partial Refunds
In some cases, if the service is partially completed or partially unsatisfactory, we may offer a partial refund. The amount of the refund will depend on the extent of the issue and the service completed. This decision will be made on a case-by-case basis.
5. Payment Method & Timeline
Refunds will be issued to the payment method used during the original transaction. Depending on your bank or payment provider, it may take up to [X] business days for the refund to reflect in your account.
6. Service Provider Disputes
If there is a dispute between the customer and service provider regarding the service rendered, Sichmo will act as a mediator to help resolve the issue. We will consider the evidence presented and make a fair decision based on our terms of service. In such cases, both parties must agree to the outcome.
7. Changes to the Refund Policy
Sichmo reserves the right to update or modify this Refund Policy at any time. Any changes will be communicated through the app or via email, and the updated policy will be posted on our website.
8. Contact Us
For any questions or concerns regarding our Refund Policy, please contact us at:
Email: sichmomobile@gmail.com
